Refund policy

 
Gentlemen Made, LLC. takes pride in offering the highest quality products. If you have any problems with merchandise purchased from www.gentlemenmade.com, please contact us at info@gentlemenmade.com upon delivery of your merchandise. Refunds and replacements only apply to purchases from www.gentlemenmade.com. Gentlemen Made, LLC. does not accept refunds or returns from other retailers selling Gentlemen Made products. Returns or replacements are subject to but are not limited to, the guidelines listed below.

RETURNS
Returns must be requested within 30 days of delivery. Items must be unused, in their original condition, and returned with their original packaging and all included components.

Custom and personalized products, including engraved items, cannot be returned. If your order arrives damaged, defective, or incorrect, please contact info@gentlemenmade.com so we can make it right.

Gentlemen Made must approve all returns and issue a Return Authorization number before any items are shipped back. To request authorization, email info@gentlemenmade.com with your order number, proof of purchase from gentlemenmade.com, and the reason for your return.

Approved returns must be shipped within 14 days of authorization. Customers are responsible for return shipping costs, except when the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping service and retaining your shipping receipt.

Once your return is received and inspected, approved refunds will be issued to the original form of payment. Please allow 10–15 business days after we receive your return for processing. Your financial institution may require additional time to post the refund. Original shipping charges are nonrefundable, except when the return is due to a damaged, defective, or incorrect item.

REPLACEMENTS
Each product is inspected before shipment. We only replace items if they are defective or damaged upon delivery. Replacement item(s) will be credited to the original form of payment, and a new order of the exact ordered item(s), pending availability, will be placed for a replacement item(s). Availability of replacement item(s) is not guaranteed. Please allow 10-15 business days for receipt and processing of your exchange.
Unfortunately, we cannot accept returns of certain items, including:

• Any custom product.
• Any product sold at wholesale prices (please notify us at the time of receipt of any damages or errors).
• Any product that has been altered.
• Any item that is not in its original condition or damaged.
• In-stock items that are sold at a special price.

Please send all returns to: info@gentlemenmade.com, 8864 Whitney Drive, Lewis Center, Ohio 43035. You are responsible for shipping costs for returns or replacement item(s). Please include your original order receipt from www.gentlemenmade.com, the Return & Replacement Authorization, and the returned merchandise to expedite your refund or exchange.